This was a phrase that came up in a conversation with my 16-year-old son the other weekend while we were on one of our longer, slower, Sunday morning runs.
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My childhood was spent competitively riding horses. Every morning before school, every afternoon after school and every weekend in between was spent either training or competing. There was little time for anything else … and I loved it!
Having a sense of purpose is essential to a healthier and happier life. It’s equally important to find meaning in your role at work. We spend one-third of our adult life at work, and discovering a sense of purpose at work provides fulfillment and makes us happier individuals.
At its heart, support must focus on building relationships with customers, discovering what makes them tick and how they prefer to engage with information, to be able to soar beyond ‘mere support’ and enter the realm of, what I like to call, ‘superhero support’.
There aren’t many things I haven’t done in the media and communications world over the past 42 years. From TV and feature films to corporate video, advertising, theatre and studio recording, I’ve seen and experienced it all.
How do you learn important skills in your organisation? As a former school teacher, I’ve always been interested in education because I’ve seen first-hand the power that learning has in achieving positive outcomes.
What would it look like across your industry and community if organisations took a more Corporate Social Responsibility (CSR) approach to do business?
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No, not the hit TV series on Netflix. We’re talking about our commitment to ‘breaking the bad’ habit in the industry of piling more and more paperwork on top of problems thinking that’s going to fix what happens on the ground.